The Crazy World of Engagement Ring Financing

A man proposing and holding up an engagement ring

Ah, to be young and in love. When you find that perfect match and gather the courage to pop the question, it feels like you’ve got the world on a string. Then you go shopping for an engagement ring and discover the true price of love.

These days, you can expect to fork over more than $6,000 for an engagement ring—ouch!

Before you start hyperventilating while looking at your modest savings, take a step back. There are a number of ways you can surprise that special someone with the ring of their dreams—without losing your shirt in the process:

  1. Jewelry store financing
  2. Credit cards
  3. Personal loans
  4. Unconventional avenues

To help you make the best engagement ring purchase decision, let’s take a closer look at each financing option.

1. Jewelry Store Financing

All major jewelry stores offer financing, with many promoting interest-free financing for 6 to 12 months. But these offers come with a catch: miss a payment or fail to pay off the balance in time, and you’ll pay a lot more.

Typically, if you make one late payment or fail to pay off the balance during the promotional period, that interest is charged retroactively from the date of purchase. That means an extra 6 to 12 months of interest will be added to the balance you owe.

Here’s a sample of what some major jewelers typically offer:

  • Jared The Galleria of Jewelry: Jared financing offers a plan that charges no interest for the first 12 months. But you are required to put down a 20% deposit and have a Jared credit card.
  • Kay Jewelers: Kay Jewelers offers promotional financing through the Kay Jewelers Credit Card. If qualified, you can get 12 months of special financing, but a down payment or minimum purchase may be required.
  • Shane Co.: Shane Co. financing gives you multiple choices. If you can pay the ring off within six months, you can avoid any interest. If you need more time to pay, they have four financing options available ranging from 9.99% to 12.99% APR.
  • Zales: If you have the company’s credit card, Zales payment options range from 6 to 36 months in length, and you can purchase a ring without a down payment. They charge no interest if the balance is paid in full within six months for a minimum purchase of $300, within 12 months for a minimum purchase of $1,000, or within 18 months for a minimum purchase of $5,000.

[This information may have changed from the date of publication. See each jeweler’s website for current rates and promotional offers.]

However, keep in mind that in-store financing could ding your credit if there are multiple inquiries on your credit report, so don’t apply for store credit until you know you’ve found the perfect ring.

2. Credit Cards

You could use your own credit card to buy your baby that sparkler. If you want to go this route, make sure you do it the smart way.

  • Go for zero interest: Before slapping this large purchase onto your current credit card, check out zero-interest promotional offers that let you open a new account or transfer your current balance. Read the fine print so you don’t get stuck with retroactive interest if you can’t pay off the balance during the introductory period.
  • Cash in on rewards: If a new, zero-interest promotion isn’t a possibility, make the most of this purchase by using a credit card with a generous rewards program. Cards that offer cash back are your best bet, but airline miles are another good option—especially if you’re planning an exotic honeymoon getaway.

Credit cards can be convenient, but they can also be expensive if you don’t use them wisely. Consider all the implications of charging this expense before making a purchase. If all you can afford is the minimum monthly payment, you could end up paying for the engagement ring for most of your marriage.

3. Personal Loans

This is likely the most expensive option. Using a personal loan to finance your engagement ring will add a big dose of interest to the overall cost. But for those who can’t qualify for a zero-interest option, it may be the only choice.

There are two types of personal loans: secured and unsecured. Here’s what you need to know about each one:

  • Unsecured personal loans: An unsecured loan doesn’t require any collateral but often comes with a high interest rate. They are usually approved more quickly than other lines of credit, so you won’t have to wait a week or longer to make your purchase. But beware of fraudulent companies and payday loans that promise quick cash for astronomical interest rates.
  • Secured personal loans: Many banks offer secured personal loans. Approval requires a form of collateral, which could be something like your savings or, if you own one, your home. Other secured loans may use your car for collateral. Because collateral is part of the deal, you can get a lower interest rate, but you risk losing your collateral if you can’t meet the repayment terms of the loan.

For those who can afford the monthly payments and have okay credit, a personal loan could end up being the better deal in the long run. If you can score a personal loan with interest under 10%, we recommend taking it over using a credit card. You’ll also want to check your credit to make sure you don’t have any unpleasant surprises that can derail your engagement ring plans.

4. Unconventional Avenues

No, we’re not suggesting a jewelry heist, but there are some other (legitimate) ways to purchase an engagement ring without going into major debt.

  • Downsize: We know your sweetie deserves the best, but you’re just starting out your lives together. Why not go for a simpler engagement ring now and upgrade it at your fifth or tenth wedding anniversary?
  • Go retro: Vintage rings are all the rage, and many of them are much less expensive than a brand-new ring. If there isn’t a family ring to pass on, take a look at what Etsy and eBay have to offer. This way you can score a unique ring with character that doesn’t cost a fortune.
  • Get a part-time gig: Take on a part-time job at a jewelry store and dive into that employee discount. You can also put all your earnings toward the ring.
  • Purchase the diamond separately: Don’t be dazzled by a pretty setting or fancy box. The diamond is what you’re really after. You can save big when you buy a loose diamond. Plus, this way you can design a custom setting just for your betrothed.

Getting engaged is a once-in-a-lifetime experience, and you want it to be special. But you don’t need to start out your married life awash in a sea of debt—especially if you plan to buy a home in the near future. Avoid short-sightedness when it comes to the engagement ring. Take stock of all your options, and avoid any potential financing fiascos. Check that your credit is in good standing before you set foot in a jewelry store. You can get a free credit report through Credit.com.

Image: Ingram Publishing

The post The Crazy World of Engagement Ring Financing appeared first on Credit.com.

The Crazy World of Engagement Ring Financing

A man proposing and holding up an engagement ring

Ah, to be young and in love. When you find that perfect match and gather the courage to pop the question, it feels like you’ve got the world on a string. Then you go shopping for an engagement ring and discover the true price of love.

These days, you can expect to fork over more than $6,000 for an engagement ring—ouch!

Before you start hyperventilating while looking at your modest savings, take a step back. There are a number of ways you can surprise that special someone with the ring of their dreams—without losing your shirt in the process:

  1. Jewelry store financing
  2. Credit cards
  3. Personal loans
  4. Unconventional avenues

To help you make the best engagement ring purchase decision, let’s take a closer look at each financing option.

1. Jewelry Store Financing

All major jewelry stores offer financing, with many promoting interest-free financing for 6 to 12 months. But these offers come with a catch: miss a payment or fail to pay off the balance in time, and you’ll pay a lot more.

Typically, if you make one late payment or fail to pay off the balance during the promotional period, that interest is charged retroactively from the date of purchase. That means an extra 6 to 12 months of interest will be added to the balance you owe.

Here’s a sample of what some major jewelers typically offer:

  • Jared The Galleria of Jewelry: Jared financing offers a plan that charges no interest for the first 12 months. But you are required to put down a 20% deposit and have a Jared credit card.
  • Kay Jewelers: Kay Jewelers offers promotional financing through the Kay Jewelers Credit Card. If qualified, you can get 12 months of special financing, but a down payment or minimum purchase may be required.
  • Shane Co.: Shane Co. financing gives you multiple choices. If you can pay the ring off within six months, you can avoid any interest. If you need more time to pay, they have four financing options available ranging from 9.99% to 12.99% APR.
  • Zales: If you have the company’s credit card, Zales payment options range from 6 to 36 months in length, and you can purchase a ring without a down payment. They charge no interest if the balance is paid in full within six months for a minimum purchase of $300, within 12 months for a minimum purchase of $1,000, or within 18 months for a minimum purchase of $5,000.

[This information may have changed from the date of publication. See each jeweler’s website for current rates and promotional offers.]

However, keep in mind that in-store financing could ding your credit if there are multiple inquiries on your credit report, so don’t apply for store credit until you know you’ve found the perfect ring.

2. Credit Cards

You could use your own credit card to buy your baby that sparkler. If you want to go this route, make sure you do it the smart way.

  • Go for zero interest: Before slapping this large purchase onto your current credit card, check out zero-interest promotional offers that let you open a new account or transfer your current balance. Read the fine print so you don’t get stuck with retroactive interest if you can’t pay off the balance during the introductory period.
  • Cash in on rewards: If a new, zero-interest promotion isn’t a possibility, make the most of this purchase by using a credit card with a generous rewards program. Cards that offer cash back are your best bet, but airline miles are another good option—especially if you’re planning an exotic honeymoon getaway.

Credit cards can be convenient, but they can also be expensive if you don’t use them wisely. Consider all the implications of charging this expense before making a purchase. If all you can afford is the minimum monthly payment, you could end up paying for the engagement ring for most of your marriage.

3. Personal Loans

This is likely the most expensive option. Using a personal loan to finance your engagement ring will add a big dose of interest to the overall cost. But for those who can’t qualify for a zero-interest option, it may be the only choice.

There are two types of personal loans: secured and unsecured. Here’s what you need to know about each one:

  • Unsecured personal loans: An unsecured loan doesn’t require any collateral but often comes with a high interest rate. They are usually approved more quickly than other lines of credit, so you won’t have to wait a week or longer to make your purchase. But beware of fraudulent companies and payday loans that promise quick cash for astronomical interest rates.
  • Secured personal loans: Many banks offer secured personal loans. Approval requires a form of collateral, which could be something like your savings or, if you own one, your home. Other secured loans may use your car for collateral. Because collateral is part of the deal, you can get a lower interest rate, but you risk losing your collateral if you can’t meet the repayment terms of the loan.

For those who can afford the monthly payments and have okay credit, a personal loan could end up being the better deal in the long run. If you can score a personal loan with interest under 10%, we recommend taking it over using a credit card. You’ll also want to check your credit to make sure you don’t have any unpleasant surprises that can derail your engagement ring plans.

4. Unconventional Avenues

No, we’re not suggesting a jewelry heist, but there are some other (legitimate) ways to purchase an engagement ring without going into major debt.

  • Downsize: We know your sweetie deserves the best, but you’re just starting out your lives together. Why not go for a simpler engagement ring now and upgrade it at your fifth or tenth wedding anniversary?
  • Go retro: Vintage rings are all the rage, and many of them are much less expensive than a brand-new ring. If there isn’t a family ring to pass on, take a look at what Etsy and eBay have to offer. This way you can score a unique ring with character that doesn’t cost a fortune.
  • Get a part-time gig: Take on a part-time job at a jewelry store and dive into that employee discount. You can also put all your earnings toward the ring.
  • Purchase the diamond separately: Don’t be dazzled by a pretty setting or fancy box. The diamond is what you’re really after. You can save big when you buy a loose diamond. Plus, this way you can design a custom setting just for your betrothed.

Getting engaged is a once-in-a-lifetime experience, and you want it to be special. But you don’t need to start out your married life awash in a sea of debt—especially if you plan to buy a home in the near future. Avoid short-sightedness when it comes to the engagement ring. Take stock of all your options, and avoid any potential financing fiascos. Check that your credit is in good standing before you set foot in a jewelry store. You can get a free credit report through Credit.com.

Image: Ingram Publishing

The post The Crazy World of Engagement Ring Financing appeared first on Credit.com.

Trapped in Payday Loan Debt? Here’s How You Can Escape.

Trapped in Payday Loan

Nobody likes being in debt, but it’s even worse when it seems like there’s no way out. That’s how the 12 million Americans who take out payday loans each year usually feel. That’s understandable, considering they pay out around nine billion dollars in loan fees. But there is hope—you don’t have to be stuck in the payday loan debt cycle forever.

Why It’s So Easy to Get Buried in Payday Loans

Payday loans are unsecured personal loans targeted at people who need money fast but don’t possess the type of credit or collateral required for a more traditional loan. Usually the only requirements to qualify for a payday loan are an active bank account and a job. Companies like MaxLend, RISE Credit, and CashMax have made an art out of providing high-interest loans to people who feel desperate and out of options.

The very structure of payday loans is set up to keep people on the hook. Here’s a breakdown of what payday loan debt looks like, according to the Pew Charitable Trusts:

  • It’s not short-term. Although payday loans are advertised as quick, short-term loans, the average payday loan borrower is in debt for a full five months each year.
  • Loan fees are huge. Average loan fees are $55 every other week, and the average borrower pays $520 per year for multiple loans of $375.
  • People borrow for the wrong reasons. Most payday loan borrowers—70%—spend the money on everyday expenses, like groceries, gas, and rent, rather than on emergencies.
  • It’s a vicious cycle. To totally pay off a loan, the average borrower would need to fork over $430 the next payday following the loan. Because that’s a big chunk of change, most people end up renewing and extending the loan. In fact, 80% of all payday loans are taken out two weeks after another one was paid in full.

What Happens If I Don’t Pay My Payday Loan?

As with any other loan, if you default on a payday loan, it can result in growing fees, penalties, and possible legal action. Because many payday loans use automatic debit payments to take funds directly out of a bank or prepaid account, you can also end up with overdraft fees on top of everything else. This can leave you without the funds you need to pay for necessities like food, childcare, and utilities. To top it all off, you may also experience a barrage of calls and threats from debt collectors.

This all sounds extremely unpleasant, but there are ways you can get help with payday loans.

How to Get Out of Payday Loan Debt

As we’ve established, it’s crucial to stop the vicious cycle of payday loan debt. There is payday loan help, but it can be hard to know where to start.

The best way out can depend on where you took out the loan. Laws governing payday loans vary from state to state. Some states, like Colorado, are currently working to change the way payday loans are administered in order to make it easier for customers to pay loans back and avoid the snowball effect of constant loan renewal. Other states require payday lenders to offer borrowers an  Extended Payment Plan (EPP), which stops the accrual of fees and interest.

Here’s a closer look at some of the options available to get rid of payday loan debt.

Extended Payment Plans (EPPs): If you borrowed from a lender who is a member of the Community Financial Services Association of America (CFSA), then you may be in luck. CFSA’s Best Practices allow a payday loan customer the option of entering into an EPP.  This means you’ll have more time to repay the loan (usually four extra pay periods) without any additional fees or interest added for that service. Best of all, you won’t be turned over to collections as long as you don’t default on the EPP. Here are the steps to follow if you want to apply for an EPP:

  • Apply on time. You must apply for the EPP no later than the last business day before the loan is due.
  • Sign a new agreement. If you took out your loan through a storefront location, you’ll have to go back to that location to turn in your application. If you took out a loan online, you’ll need to contact your lender for instructions about how to sign your new agreement.

Credit Counseling: If an EPP isn’t an option, you may want to talk with a credit counseling agency. While credit counseling agencies spend their time helping consumers get out of debt, these kinds of loans can present unique challenges. “It’s not a traditional loan with set guidelines in terms of how they work with us,” explains Fox. In spite of those challenges, there are things a credit counseling agency can do to help you get out of payday loan debt:

  • Restructure the payback. Fox says that payday lenders who are members of the CFSA “seem to be more lenient” and are “more apt to try to work with people.” Those lenders will often “restructure to pay back (the balance) over six to twelve months when coming through our program.” But he also adds that this applies in  only about 40–50% of the payday debt situations clients are dealing with.
  • Negotiate a settlement. If restructuring the payback terms isn’t an option, the credit counseling agency will try to work with the lender to determine a settlement amount that will resolve the debt altogether. If you can pay off the loan with a lump-sum payment (this is the time to ask Mom or Dad for help), the agency may be able to settle the debt for a percentage of the outstanding amount.
  • Adjust your budget. If no other options are viable, the agency can work with you to come up with a budget that will help you find the money to get the loan paid off. Sometimes that means reducing payments on other debts, consolidating debts, or reprioritizing other expenses.

Bankruptcy: Nobody wants to resort to this option, but sometimes it’s the only way to get out from under this kind of debt. There is a myth out there that you can’t include payday loans in a bankruptcy. However, that is not the case: “For the most part, payday loans aren’t treated any differently in bankruptcy than any other unsecured loan,” writes attorney Dana Wilkinson on the Bankruptcy Law Network blog.

Another unsubstantiated claim is that you may be charged with fraud or arrested if you can’t pay a payday loan back or if you try to discharge the loan. One of the reasons this fear is so widespread is that payday loan debt collection scammers often make these kinds of threats, despite the fact that these threats are illegal.

What to Do After You Get Rid of Payday Loans

After you get out of payday loan debt, you want to make sure you never go to a payday lender again. Some of the smartest things you can do to start cleaning up your credit include signing up for a free credit report. Regularly checking your credit is the best way to make sure you clear up any mistakes. Plus it’s rewarding to see your credit score improve.

You can also sign up for credit repair or search for a consolidation loan to help you pay off all of your debt. This allows you to start moving in the right direction financially.

Getting out of payday loan debt can seem daunting, but it’s worth the effort and hard work. Taking control of your finances—and actually being able to plan for the future—is a reward worth striving for.

Are you trapped in payday loan debt? Or have you found your way out? Share your story in the comments below.

Image: Ingram Publishing

The post Trapped in Payday Loan Debt? Here’s How You Can Escape. appeared first on Credit.com.

What Does Charged Off Mean?

What's a Charged-Off Debt?

Finding the words charged off on your credit report isn’t good news. It can be scary and confusing when you don’t understand what it means or how it happened. The name itself isn’t helpful either. People often misinterpret the meaning, which can lead to more costly mistakes with your credit.

Learning what charged off means and the impact charged-off debt has on your credit report can help you make informed decisions to get your credit back on track. Here is what you need to know about the meaning of charged off.

What Is a Charge-Off?

Having a charged-off debt means you have not been paying the full minimum payment on money you borrowed for a significant amount of time. Because of the delinquent payments, your debt is re-categorized as “charged off” on the company’s profit-and-loss statements. That means your creditor has given up hope that you will pay them back. The company considers the debt a loss, marks it charged off as bad debt as a profit-and-loss write off, and will either sell or transfer your delinquent debt to a collection agency or a debt buyer.

At that point, one debt may now appear twice on your credit report, compounding the confusion. One debt listing will be from the original company you borrowed money from. The second listing is from the debt collector the account was transferred or sold to. Both accounts will show up as active, which can make it frustrating to decipher.

Does Charged Off Mean Paid Off? Do I Still Owe the Debt?

Having your debt charged off does not mean your debt is paid off. Charged off is often used interchangeably with written off, sometimes leading people to believe the creditor has written off their balance and they no longer need to pay their debts. That is not the case. The company is writing off your debt as a loss for its own accounting purposes, but it still has the right to pursue collection of the past-due amount.

You are still legally obligated to pay back the money you borrowed unless you settle (or file for certain types of bankruptcy) or the statute of limitations has been reached.

When Will a Charge-Off Happen?

Creditors will first try to send letters to remind you of a past-due bill. If that fails, they move to a collections process. Re-categorization to “charged off” typically happens after your payment is 180 days past due, though installment loans (something along the lines of a mortgage, for example) can be charged off after 120 days of delinquency. The six-month mark comes from a generally accepted accounting principle that determines 180 days to be the point after which receiving payment is highly unlikely.

It is important to note that debts can be charged off even if payments have been made, providing that all of the payments were below the account’s monthly minimum. Once the debt is charged off, the delinquency is reported to credit agencies.

How Does a Charge-Off Affect My Credit Report?

A charge-off will be bad news for your credit report. Because a charge-off comes from missing payments, you will have late payments and a charge-off listed on your credit report. Negative information such as those lead to a lower credit score. In fact, late and delinquent payments have the largest impact on your credit score: up to 35% of your score is determined by your payment history. And a lower credit score can cause everything from higher insurance rates to larger utility deposits to being denied credit.

How Long Does Charged-Off Debt Stay on My Credit Report?

Just like late payments, a charged-off account will remain on your credit report seven years from the date of the last scheduled payment before the account went delinquent. The time period does not start over again if the debt is sold to a collection agency or debt buyer. After the seven years, the charged-off account will automatically be removed from your credit report.

What Should I Do if I Have a Charge-Off?

The best thing to do is to pay the balance of your charged-off debt in full. Once paid, the report will show “paid charged-off.” It won’t remove the charge-off from your credit report, but it will show you are making an effort to resolve the negative account.

If you are unable to pay the debt in full, create a budget to find extra money to pay down the debt quicker. Paying your other debt on time each month is another great way to improve your credit report.

If you want to avoid having any of your accounts charged off, the best thing to do is take preventative measures. Learn and maintain positive financial habits and avoid living outside your means. Look into automating your finances as well to make sure you don’t miss any payments on your cards and put yourself at risk for getting charged off.

And don’t forget to check your credit report at least once a year to make sure everything is accurate and being paid. If you want to check your progress more often, you can get a free credit report summary, updated monthly, from Credit.com.

Source: Leonard & Reiter (2013). Solve Your Money Troubles, Debt, Credit & Bankruptcy. Berkeley, CA: NOLO

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Consolidating Your Debt? Consider These 6 Downsides First

Your next debt collector may never say a harassing thing to you at all. That debt collector might also not be human.

Credit card debt among Americans is at an all-time high.

In June, it increased to $1.02 trillion, according to a report from the Federal Reserve. In other words, Americans now have more credit card debt than just before the 2008 financial crisis.

When facing such massive amounts of debt, it may be tempting to consider consolidation, one of the most popular ways for consumers to cope with mountains of bills. But before making such a move, it’s important to think about the potential downsides and drawbacks—and there are quite a few.

“Debt consolidation is rarely a good option,” says Holly Morphew, a certified financial health counselor. “Those looking to consolidate debt usually don’t understand what it is and are simply stressed about unmanageable debt and looking for a way out of it.”

Among the nuances to understand is how consolidation impacts your credit score, what your new interest rate will be, and what the repayment terms are—particularly when consolidating student loan debt, which can be dangerous, says Morphew.

Here are six of the biggest drawbacks to keep in mind when considering debt consolidation.

1. Transfer Fees

Consolidating credit card debt via a balance transfer to a new card can seem enticing, especially when there are so many 0% APR offers being presented to you at every turn. But Han Chang, cofounder of InvestmentZen.com, warns that nothing is ever free.

“Offers like this usually come with a one-time balance transfer fee ranging from 3% to 10% of the total balance transfer,” says Chang. “That can really add up and, if you’re not careful, completely negate any savings that 0% APR offers.”

2. Government-Backed Program Losses

Another often-overlooked drawback of debt consolidation is the potential loss of government-backed programs, primarily pertaining to student loans. While there can definitely be some advantages to combining all of your student loans, be sure to read the fine print of your new agreement carefully.

In particular, determine whether you’ll still be eligible for common federal government perks.

Morphew says student debt consolidation is actually one of the most risky things to do.

“If you don’t choose the right company, or decide to consolidate federal subsidized loans into a private loan, you can lose those repayment benefits such as deferment, forbearance, and loan forgiveness,” she says.

3. Credit Score Dings

If you are working with a debt consolidation company or a financial institution to combine your bills, the company will likely conduct a hard credit inquiry. While the effects of this inquiry are temporary, says Chang, be prepared to see your credit score drop in the short term.

“If multiple creditors pull reports, your score could drop significantly,” he adds. You can keep an eye on your credit score by reviewing your credit report for free on Credit.com.

4. Unchanged or Increased Interest Rates

Often the goal of debt consolidation is to secure a lower overall interest rate. But that’s not always what happens, says Morphew. You can actually end up paying more because the company giving you the new consolidated loan will average the rates on your debt and round up based on its terms, she says.

In addition, if you have poor credit to begin with, you may not qualify for a lower interest rate, says Amber Westover of BestCompany.com.

“You may end up paying more for your debt over the course of your consolidation loan,” Westover says.

5. Expensive Debt Consolidation Costs

Debt consolidation companies don’t work for free. Many national companies offering this type of service charge a fee of 15% of the total debt, says Richard Symmes, a consumer bankruptcy attorney.

“This leads the consumer to pay much more than if they had negotiated with the creditor on their own. Many of these fees may even be fraudulent under individual state laws, which cap how much a company can charge for debt consolidation services,” he says. He instead suggests conducting such negotiations with the help of an attorney, who simply charges a flat fee.

6. Increased Overall Loan Costs

One last drawback worth noting: just because your monthly payments may go down under a debt consolidation program doesn’t necessarily mean your overall debt is going down.

“If you consolidate high-interest short-term debt for very long-term debt, then you may actually be paying more,” says financial analyst Jeff White. “For instance, paying $500 per month for one year (which translates into $6,000) is less than paying $75 per month for 10 years (which is $9,000).”

Consolidating could be a smart financial move, or it may just sound like it. To find out if consolidation or another debt management strategy is right for you, visit our Managing Debt Learning Center.

Image: Geber86

The post Consolidating Your Debt? Consider These 6 Downsides First appeared first on Credit.com.

Debt Collection Is Going Digital. Here’s What it Means for Debtors

Your next debt collector may never say a harassing thing to you at all. That debt collector might also not be human.

The next time you speak to a debt collector, you might find yourself negotiating with a computer. And you might actually prefer that.

Consumers buy toothpaste and bread without talking to a person. They get boarding passes for flights with a few swipes of a credit card or mobile phone. Why not pay off debt with a click or a text? After all, many consumers expect self-service now, and would rather perform these kinds of transactions without ever interacting with another human being.

Debt Collection Is Going Digital

In April, Experian announced a self-service platform named eResolve, which it says will let consumers negotiate and resolve past-due obligations without ever talking to a debt collector.

“The eResolve platform negotiates with the consumer on the client’s behalf and direction to resolve their obligation in a frictionless environment,” Paul DeSaulniers, senior director for risk scoring and trended data solutions at Experian, said in an email. ”eResolve is providing a way for the consumer to interact on their terms, at any time of the day or night using a digital channel that is more preferred over the traditional phone call and avoids aggressive collection tactics.”

A firm named TrueAccord attracted a lot of attention in 2014 promising to create a similar digital debt collection platform. CEO Ohed Samat says that since then, TrueAccord has generated plenty of success stories. He claims more than 60 clients with 1.4 million consumers are “on the platform.” There have been “hundreds of thousands” of resolutions — including consumers who could easily click and tell the firm they’d been victims of ID theft, or had filed bankruptcy, so collections efforts should stop.

Adios, Debt Collector Misbehavior?

It’s easy to see the potential advantages of digital collections. For starters, the obvious: Misbehaving debt collectors top most lists of consumer gripes, so getting rid of the “human element” can get rid of the illegal threats. After all, computers don’t get frustrated.

“Debt collection is a powder keg. There are explosive situations,” Samat said. “A computer doesn’t get tilted (frustrated). You can’t yell at computers and scare them.”

The old-fashioned method of debt collection resembles telemarketing, and when done badly, adds a layer of badgering that can violate the Fair Debt Collections Practices Act. While more phone calls don’t mean higher collection rates, they do mean greater risk for harassment allegations. Both Experian and TrueAccord claim their technologies work to optimize the timing and method of communication with customers to get the best results.

“Consumers desire a more seamless and convenient way to resolve their debts, without what is often felt as an uncomfortable exchange,” DeSaulniers said. “The process is about making the experience less threatening for consumers and gives them the flexibility to access their account at any time. Doing so increases the consistency and efficiency of the debt collection process.”

ACA International, a trade association that represents collection agencies, did not immediately respond to request for comment for this article.

Negotiations Are Straightforward

Negotiating debt with a computer is exactly what it sounds like.

“First, the lender or collection agency contacts the consumer to remind him of his debt owed. At the same time, a website link is provided to the consumer, who can negotiate the payment of his debt without human interaction,” DeSaulniers said, describing the process. “Next, the consumer logs on to the website to submit a reference number associated with their account and then explores repayment options. Here, the consumer may negotiate payment amounts, terms and dates within parameters set by the lender.”

For example: Debtors get an email with an offer such as making three payments with 0% interest, or 90 cents on the dollar if paid in full. Depending on what lenders say they’ll accept, a consumer who turns down that offer might get a subsequent pitch for an 80-cents-on-the-dollar settlement. (Do you know your state’s statute of limitations on debt collections? Check them out using our handy map on debt collection statutes of limitations by state.)

Samat says machine-based debt collection solves several problems. Chief among them: thorny regulatory issues. Computers don’t call or text at the wrong times. They don’t use forbidden language, such as threat of law enforcement.

“Because of our machine-based approach, almost every line of text we send (to consumers) is pre-written and preapproved. It’s much easier for us to be compliant,” he said. He claims TrueAccord gets 66 times fewer complaints than traditional collection agencies (the sample size is still small).

Digital debt collection also fits into modern consumer behavior, Samat said. More than 60% of the interactions his firm has with debtors happen after hours, when it would be illegal to call.

“It’s people at 2 a.m., on their mobile phone, looking at their options,” he said.

Collection Efforts Tailored to Your Behaviors

But there’s more going on than just staying on the right side of the law. TrueAccord’s computers watch consumer behavior and learn when best to ping them for a resolution. If someone has spent several nights clicking through settlement options, perhaps that’s a good time to send a text, or even make a better settlement offer.

“People are different. Some need encouragement. Some need inspiration. Some need to be pointed to the facts,” he said. “We reach out in the right channel at the right time in the right language.”

Some of that language is funny – one note tells a debtor that a bill feels neglected and is “listening to breakup songs and eating ice cream” because it is unpaid. Per one consumer’s report, however, some were more sanctimonious, or even menacing.

“(It) feels like you’re taking advantage of (the debtor), and they ‘re kind of right,” says a consumer who posted a note quoting a TrueAccord email. “Let’s just take care of this balance now and be done with it. It’s not like we’re going to give up.”

When asked about the complaint, Samat said that if the cited email was really from TrueAccord, it was probably “very old and long decommissioned.”

“It did take us a while to find the right type of honest and clear communication that consumers respond well to,” he said. “And, of course, we have unfortunately seen cases where consumers confused us with other agencies.”

Dealing With Robot Debt Collectors 

Of course, even robot debt collectors have to obey federal law. Send a cease-and-desist letter, and the emails and texts must stop.

But digital debt collection might have a secret weapon: embarrassment – or rather, the lack of it.

“Consumers feel less judged,” when talking to a computer, Samat said. “Consumers in debt are afraid and overwhelmed. We speak to them in a tone they appreciate … we give them more flexible choices, so they feel like they aren’t being harassed.”

If you have debt that has gone to collections that you’ve either paid or should have aged off, you may want to check out some of our tips on ways to remove collection accounts from your credit reports. You may also want to see if the account if affecting your credit. You can view two of your scores for free on Credit.com.

Image: Geber86

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6 Steps to Take If Your Debt Goes Into Collections

Whether you’ve dealt with collection agencies in the past or you’re new to the process, here's how to get your debt out of collections.

If you’ve fallen behind on your bills, there’s a good chance a debt collector may have contacted you or will be contacting you shortly. A debt collector works for a collection agency who bought a debt from a creditor to whom you owe money. Since their job is to collect the money, they may plague you with phone calls until the account is fully paid off.

Here are six steps to consider to get your debt out of collections.

1. Don’t Stress

Whether you’ve dealt with collection agencies in the past or you’re new to the process, receiving threatening calls and statements in the mail (more on this in a minute) can be stressful and scary. It is important not to stress or panic. You are not alone! Millions of debts have gone into collections before. However, it is also important to note that, unless you take action, the debt in collections will not go away. Avoiding the situation will only make matters worse. Failure to act can result in a judgement, which can lead to garnishment of your wages or a frozen bank account.

2. Know Your Rights

It is important to know your rights when it comes to dealing with debt collectors as, unfortunately, it is not uncommon for some to abuse their power. The Fair Debt Collection Practices Act states that debt collectors are not permitted to use abusive or obscene language, make any threats of violence or harm, repeatedly use the telephone to annoy and harass a debtor, call before 8 a.m. or after 9 p.m., or discuss your debt with a third party. They must also respect your request to not call you at work, if you have indicated that.

A debt collector may only contact other people regarding your debt that you have approved, such as an attorney or a family member. (Note: They can call other third parties, but only for local information and they can’t say they’re a debt collector.) If you feel a debt collector has violated your rights, you should file a complaint with the Federal Trade Commission.

3. Gather Information to Validate the Debt

Gathering all the information you have regarding the debt in question is a good start. Consider checking your credit report for any inquiries or anything that may seem like suspicious activity. (You can view two of your credit scores for free on Credit.com.) If the debt in collections is in fact yours, gather information regarding the original creditor who sold the debt, as well as any evidence of your payment history with that creditor.

Believe it or not, it’s quite common for collection agencies to make mistakes regarding debt they claim they are owed. You can verify a debt within 30 days after a collection agency has sent you a validation letter.

4. Pay in Full or Arrange a Repayment Plan

If your validation notice proves the debt is in fact yours, there are a few actions you can take. One option is to pay the debt in full. Many may decide to take this option to stop the collection calls and turn to fixing their credit. Unfortunately, this is not possible for everyone. If you are unable to pay your debt in full, consider negotiating a repayment plan with the collection agency. Creating a repayment plan that works for you can help you settle your debt while simultaneously improving your credit score.

5. Negotiate a Deal

If funds are tight and you find yourself to be a negotiator, you may be able to lower the amount you owe to the collection agency. While this may save you some money, it’s not always easy or possible. List any hardships you have that may have prevented you from making your payments. When negotiating, it’s important to be firm with your offer, keep notes of all conversations and take note of who you’ve spoken with. If you’re able to negotiate a deal, consider getting everything, including your payment schedule, in writing.

6. Seek Help

There’s no shame in asking for help. Before you take steps to pay your debt in full or negotiate a deal, consider hiring a debt-settlement law firm (Full Disclosure: I am one). These legal professionals have experience dealing with collectors and can negotiate on your behalf. Just make sure to do your research and find someone reputable.

Knowing what a debt collector can and cannot do will help protect you from unfair practices used by agencies to collect on the debt. You should also consider meeting with a financial adviser who can help you understand your financial situation so no future debts end up in collections. Understanding why your debt went into collections in the first place can prevent it from happening again.

Debt collector calling ad nauseam? You can find 50 ways to deal right here.

Image: MartinPrescott

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Why Even Full-Time Workers Struggle With Expenses

A new book based on extensive research of U.S. households says income instability is to blame.

Unemployment is low, inflation is historically low and even wages are perking up, leading many observers to believe the U.S. economy is humming along nicely. So why do many Americans say they are struggling?

A new book born of meticulous, years-long research offers a fresh insight into this burning question. Month-to-month swings in income, even for those with full-time jobs, are often the cause of Americans” financial anxiety, claim the authors of “The Financial Diaries: How Americans Cope in a World of Uncertainty.”

For a stunning number of American households, both income and expenses swing 25% or more in either direction on a regular basis, leaving many families scrambling on a month-to-month basis, even if things don’t look so bad annually, the authors argue in their book and a Harvard Business Reviews essay.

Economic data tends to examine broad movements; even at its most micro, it tends to identify years-long trends. Researchers Jonathan Morduch and Rachel Schneider had a sense government statistics were missing things, so they went nano. They spent 12 months getting 235 families to track every single dollar going in and out — 300,000 cash flow events in all. The product of their painstaking research offers perhaps the clearest view yet of why even middle-class Americans find themselves living with deep economic anxiety. The book even offers up a new term — “precarity,” or precarious economic volatility — to describe the plight of everyday Americans.

One of the more bold claims made in the book: Despite all the talk about income inequality, the authors say income instability has risen even faster and is the more immediate problem.

What’s Income Instability? 

Many readers are familiar with the idea that unexpected expenses — like a health scare or major auto repair bill — can derail many households. But the book establishes another reality that might be new to many: income volatility, even among those with full-time jobs.

The book’s opening anecdote cites a research subject who works as a truck mechanic in Ohio. While he works full time, his pay relies largely on commissions and can vary from $1,800 to $3,400 each month. In bad weather, trucks break down more often. That means in the spring and fall months, mortgage payments aren’t made, and the electricity bill goes unpaid. Later, for a fee, the family catches up. (You can see how any missed loan payments may be affecting your credit scores by viewing your free credit report summary on Credit.com.)

This same problem is repeated again and again among the families studied. Morduch and Schneider found that the term “average income” is a bit of a farce, as typical families lived through five months each year with income that swings either 25% above or below “average.”

“This is creating a lot of anxiety and uncertainty that is impossible to see in the usual data,” Morduch said in an interview. About five months out of each year, incomes “weren’t even close” to average.

“Often we see the (financial) problems as a discipline problem, a failure of personal responsibility. What we’re trying to say is there’s something else going on,” he said. “The underlying conditions are really hard. It probably isn’t just about self-discipline.”

Income swings are to be expected among families suffering job loss, the self-employed or those who rely on tips, like waiters. But the researchers found a stunning rate of income volatility even among those with traditional-sounding full-time jobs.

“This was the single biggest surprise (in the research),” Morduch said. “There’s insecurity that’s because you are going to lose your job, but that’s not what’s driving anxiety for these folks … What we see is that when paychecks bounce from month to month, people can be making good financial choices but are still struggling.”

As a result, even earners who are safely in the middle class spent a month or two living as poor or “near poor,” the book says. The problem for many is better described as a lack of liquidity — getting enough cash to pay the mortgage this month — than as insolvency, or a hopeless difference between income and expenses.

“Not balancing on a high wire, driving on a rocky road,” the book says. “(There’s a) distinction between not having money at the right time vs. never having the money.”

While economists might just be becoming aware of this month-to-month struggle, the financial industry has known about it for some time. That’s one reason there are more payday lending storefronts in America than McDonald’s restaurants. (You can find tips for escaping payday loan debt here.)

Trouble Saving for a Rainy Day

The volatility problem is closely related to Americans’ lack of emergency savings. Study after study shows a large percentage of Americans don’t have the recommended three months of living expenses stored in short-term savings. Some studies show even more dire data. A stunning 46% of Americans told the Federal Reserve in 2015 they could not cover an emergency $400 expense without selling something or borrowing the money. Income and expense volatility, combined with no savings, is a perilous combination.

“Households don’t have a big cushion. Into this mix is the reality that levels of income have not risen – the bottom 50% has seen no income growth since 1980 — then you are really squeezed,” said Morduch. As a result, even in good months, earners don’t have any extra left over to build a rainy-day fund – economists say their budgets have no “slack.”

“There is a knock-on effect of diminished slack so when the budget gets hit by a car repair or the house needs a new roof, it’s just that much harder,” Murdoch said.

How did this income volatility come to pass? The authors blame what they call “the Great Job Shift.” Employers are increasingly sharing risk with their workers. That means cutting back hours, often on the spot, when times are slow. Or basing a large portion of pay on commission, as in the case of the truck mechanic. In other cases, workers rely on tipping to top-up wages that otherwise aren’t livable. In one of the book’s more frustrating scenes, as casino blackjack dealer in Mississippi describes how her income relies on events as whimsical as the nearby college football team schedule.

The subjects in the book are anonymized. Their names changes and a few other personally identifiable data points have been obscured, but otherwise, their financial diaries are disturbingly real.

How Do We Fix it? 

When asked for policy recommendations, Morduch leaps to the defense of the Consumer Financial Protection Bureau, which he says is working hard to regulate many of the short-term lending products that have emerged to services workers with volatile incomes. He says there’s also been constructive conversations with large firms about making hourly wage worker schedules more predictable, and moving away from so-called on-call workers. The “Schedules That Work Act” that would have promised some workers two-weeks scheduling notices was considered but tabled by Congress under President Barack Obama.

Other changes would help, too. Many social benefits programs are cumbersome to apply for and don’t offer much help for families who are only occasionally “near poor,” and might need help one or two months per year.

Changes that could encourage saving for short-term events would help, too. Tax-advantaged products like 401K accounts help families plan for decades in the future, but families living on the margins are afraid to use them for emergency savings because of the severe early withdrawal penalties. (You can learn more about withdrawing from your 401K here.) More flexible rules would encourage greater use of retirement accounts, Morduch believes.

“A lot of Americans wisely don’t want to lock up their money,” he said. “There isn’t enough attention paid to shorter-term policies.”

In a larger sense, Americans should probably change the way they think about income and spending, Morduch said, and many could learn from research subjects described in the book.

“The families we got to know, they think a lot about liquidity. They have a lot to tell other Americans. Mainly, prepare for a life of ups and downs,” he said.

If you’re looking for ways to keep your finances in check, we’ve got a full 50 ways you can curb and stay out of debt here

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Creditor Gets a Judgment Against You — Now What?

overdraft fees

It’s a scary prospect: a creditor securing a judgment against you — which is probably why we get so many reader questions about the issue. A judgment represents a legal obligation to pay a debt, meaning a creditor or collector sued you over an outstanding debt and won. But that court win isn’t necessarily written in stone. Judgments can be appealed, reversed, amended or, at the very least, settled for less, depending on the circumstances and what you do next. (First step: Consider visiting a consumer attorney. Some offer free consults —and many will represent you for free if they think a collector has broken the law.)

If you’re dealing with debt collectors and facing a judgment — or are already (perhaps unexpectedly) saddled with one — we’ve pulled together answers to all the major questions that may be on your mind and where you can go from there.

How Does a Creditor or Collector Get a Judgment Against You?

In order to get a judgment against you, the creditor or collector must take you to court. If you don’t respond to a summons, or if you lose, the court will issue a judgment in favor of the creditor or collector. The judgment will be filed with the court, and once that happens, it is public record. That means it will likely end up on your credit reports as a negative item. (You can check your credit for judgments by viewing your free credit report summary on Credit.com.)

How Are Judgments Collected?

One of the main reasons you want to try avoid getting a judgment against you is that creditors may have additional ways to collect once a judgment has been issued. As we mentioned earlier, depending on your state’s laws, they may include going after your bank accounts or other property, or trying to garnish your wages. But as the saying goes, “you can’t get blood from a stone.” As the National Consumer Law Center points out in its book, “Surviving Debt:”

Even if you lose a lawsuit, this does not mean you must repay the debt. If your family is in financial distress and cannot afford to repay its debts, a court judgment that you owe the money may not really change anything. If you do not have the money to pay, the court’s judgment that you owe the debt will not make payment anymore possible.

If you aren’t sure what a judgment creditor can do to collect from you, it’s a good idea to consult a bankruptcy attorney who can help you understand what may be at risk if you don’t pay. The attorney can explain what property you own is “exempt,” or safe from creditors. You can also check out this article on how to get out of debt.

Can a Judgment Be Reversed?

Yes. In certain circumstances, you can ask the court to re-open a judgment or you can formally file an appeal. t’s also possible to have the terms of a judgment altered. And, with a few exceptions, a judgment can be discharged in bankruptcy. However, laws (and the timelines for their implementation) vary by state, so, again, if a creditor secures a judgment against you, it can be in your best interest to consult a local consumer attorney. You can find more about your legal rights post-judgment here.

Can I Settle a Judgment?

The answer to this question is often “yes.” Most judgment creditors know it is often difficult to collect judgments, especially if the debtor doesn’t have wages that can be garnished or assets they can go after. If you are able to get a lump sum of money from, say a relative, you may be able to offer that to the creditor to pay off the judgment. Just make sure you get any agreement in writing before you pay. Make sure the agreement spells out all the terms of the settlement, including the fact that you will not owe any more money after you make the agreed upon payment.

Can I Avoid a Judgment?

Another option is to settle the debt before it goes to court. The creditor may be willing to settle for part or all of the money you owe. Of course that only works if you can manage to pull together money to pay them. If you can, make sure you have a written agreement from them that states they will not pursue the debt in court if you make the payment as agreed. Then check with the court to make sure the matter has been dropped.

How Long Can Judgments Appear on Credit Reports?

Unpaid, they can remain on your credit reports for seven years or the governing statute of limitations, whichever is longer. Once judgments are paid, they must be removed seven years after the date they were entered by the court. But soon those parameters are changing: Beginning in July, the credit bureaus will exclude judgments that don’t contain complete consumer details or have not been updated in the last 90 days. (Wondering how long other stuff stays on your credit report? We’ve got you covered here.)

How Long Can Judgments Be Collected?

There is a specific time period for collecting judgments, and it also varies by state. This “statute of limitations” is often 10-20 years long. In addition, in most states it can be renewed. For that reason alone, it’s best to try to avoid getting a judgment against you in the first place. And if it does happen, it’s best to try to resolve the debt.

Can Interest Accumulate on a Judgment?

Yes. In most states, interest may be charged on a judgment, either at any rate spelled out in state law, or at the rate described in the contract you signed with the creditor. In addition, the judgment may include court costs and attorney’s fees.

Anything Else I Should Know About Judgments?

A debt collector that threatens to get a judgment against you or to garnish your wages or seize your property may be making an illegal threat. Talk with a consumer law attorney to find out if that’s the case.

And just because you haven’t heard anything about a judgment in a while, that doesn’t mean you should assume it has gone away. It’s possible that the creditor could decide at a later time to try again to collect from you. Plus, an unpaid judgment may prevent you from buying a home or getting credit at a decent interest rate. So it’s a good idea to try to resolve the judgment, either by filing for bankruptcy or by paying off or settling the judgment when you are able to.

Remember, when dealing with debt collectors, it pays to know your rights. You learn more about them in our Managing Debt Learning Center.

Reminder: This post is meant as educational information, not legal advice. Please consult an attorney for legal advice.

This article was updated. It originally ran on January 25, 2012. 

Image: walknboston, via Flickr.com

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7 Things You Need to Know About the Statutes of Limitation for Debt

statutes of limitation for debt

You may not know this, but, yes, debt does technically have an expiration date. It’s subject to a statutes of limitations, which limits how long a creditor or collector has to sue to recoup an unpaid balance. Statutes of limitations (SOL) vary by state and debt type. They’re usually between 3 to 6 years, but some longer windows do apply. Of course, you shouldn’t treat the SOL as a solution to your money woes. For starters, those expiration dates have nothing to do with how long a unpaid debt can appear on your credit report (that’s generally around 7 years — more here) and it’s possible for a court to award a judgment to a creditor on time-barred debt if you don’t show up to raise the issue. Plus, there are ways to unwittingly restart the SOL clock. Having said all that, if you have old unpaid debts, it can be helpful to know the statutes of limitation that applies to them. (You can check your credit for outstanding accounts by pulling your credit reports for free each year at AnnualCreditReport.com and viewing your free credit report summary on Credit.com.)

Here are the seven most common questions we’ve received from readers about the statutes of limitation for debt.

1. How Long Is the Statute of Limitation for my Debt?

The time period typically either starts when you fall behind on a debt, or from the date of your last payment, and the length of time depends on state law for that type of debt. This chart is a guide to state statutes of limitation. Unfortunately, it is not always clear-cut. So it’s a good idea to check with your state attorney general’s office, a consumer law attorney or legal aid, especially if you are being threatened with legal action.  

2. Can a Debt Collector Try to Collect After the SOL Has Expired? 

In many cases, yes. However if you tell the debt collector not to contact you again, they must stop. It’s a good idea to put your request in writing. Once they’ve received it, they can contact you only to confirm that they have received your request or to notify you of legal action they are taking to collect. In some states, however, trying to collect a time-barred debt is illegal and a creditor who attempts to do so is breaking the law. 

3. If the SOL Has Expired Can I Still Be Sued? 

It is not uncommon at all for consumers to be sued for time-barred debts. If you are sued for an old debt and the statute of limitation has expired, you can raise the expired statute of limitation as a defense against the lawsuit (here are some other debt collection defenses you can use, too). However, many consumers do not appear in court and therefore the creditor or collector gets a judgment against them. That is why you should not ignore a legal notice about a debt, even if you think the debt is too old. A consumer law attorney or bankruptcy attorney can help you figure out how to respond. 

4. Should I Pay an Old Debt? 

That’s something only you can decide. However, keep in mind that if you pay anything — even a small amount — on an old debt, you may restart the statute of limitation. That’s why it can be risky to pay an old debt if you can’t afford to pay it in full. You could open yourself up to collection efforts, or even a lawsuit, for the entire amount the collector says you owe. 

5. Can a Debt Still Appear on my Credit Reports After the SOL Has Expired? 

In many cases, the answer is yes. The length of time that negative information may be reported is governed by the federal Fair Credit Reporting Act. Most negative information can be reported for seven years. The statutes of limitation for most consumer debts, on the other hand, is four to six years. So you could have a situation, for example, where the statute of limitation expired on a debt in four years but the related collection account still appears on your credit reports for another three years after that. And, yes, collection accounts can do serious damage to your credit scores.

6. I Took Out a Debt in One State but Moved. Which State’s SOL Applies? 

That can be a difficult question to answer. Consumers can generally be sued in the state where they took out the loan or the state where they currently live. Sometimes the statute of limitation will be based on the laws of the state described in the contract (in the case of credit cards, that will be spelled out in the credit card agreement). 

When it’s not clear which state’s SOL applies, it is often up to the court to decide. In a number of court cases, the statute of limitation that was shortest was applied. But that’s not true in all cases. That’s why it is helpful, if you are being sued for a debt, to consult with a consumer law attorney who can help you understand whether the statute of limitation has likely expired.

7. What Is the SOL for Court Judgments? 

If a creditor or collector has obtained a court judgment there is often a separate statute of limitation that applies to judgments. (Tip: If you have unresolved debts, be sure to at least get your free annual credit reports, as we mentioned, to see if any judgments are listed.) In many states, that time period is 10 years or longer, and judgments may be renewed. Learn more about how about judgments work here.

Dealing with debt? if you’ve got questions about how to best manage those burgeoning balances, ask away in the comments section below and one of our experts will try to get back to you. In the mean time, feel free to check out of Managing Debt Learning Center

This article has been updated. It originally ran on April 20, 2015.

Image: iStock

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