A new scam targeting Netflix users is being reported by a cyber-security company that says the scammers are trying to get credit card and other personal information.
FireEye Labs first reported the phishing scam earlier this week, saying customers should be wary of any emails asking them to update their Netflix member information. Netflix had not posted any guidance for customers on its blogs nor released an official statement at the time of this writing, but a representative sent us this: “Members who want to learn more about how to keep their personal information safe against phishing scams and other malicious activity can go to netflix.com/security or contact Customer Service directly.”
According to the FireEye Labs report, a link in the email being sent to Netflix members looks like an official Netflix web page but is not legitimate. The page asks users for:
- The name on their credit card
- Their credit card number
- Card expiration date
- 3-digit security code; and
- Social Security number
According to FireEye, the email looks very realistic, and the phony site mimics the Netflix homepage, as you can see in the screengrab FireEye published in its report:
According to FireEye, the phishing sites it referenced in its report are no longer active, but new scams like this pop up often. It’s important for consumers to know these things exist and be very careful about sharing sensitive personal or financial information.
How to Protect Yourself From Phishing & Other Scams
There are some standard best practices when it comes to protecting yourself from scams on the internet. These tips for better internet security are a good place to start. In a nutshell, it’s always a good idea to be suspicious, especially if a company is reaching out to you through email or text message. And until you’ve confirmed that the email, text or even phone call are legitimate, it’s wise to never give out personal data like your credit card or debit card numbers, date of birth, address or, worst of all, your Social Security number.
If you think you’ve been a victim of identity theft, you can monitor your credit scores for free by using Credit.com’s free credit report snapshot, or by paying for a complete credit report monitoring service, which includes your full credit report and daily alerts to monitor your credit.